Latest SEP definitions not showing as applied

Recently I have been upgrading a number of SEP clients on my servers.  The version I am using is 12.1 RU6 MP5 – build number 7400 (12.1.7400.6500).  I have noticed that a number of systems are reporting that their definitions are out of date

sef_def_timestamp

but on further investigation I have discovered that the latest definitions are being installed successfully (according to the SEP client event viewer) – but are not displaying in the SEP client UI.

sep_event_viewer

It turns out that the scheduled weekly scans do not finish which is impacting the latest definitions being applied to the Symantec Endpoint Protection client.

sep_scan_log

The System log shows this
sep_system_log

At the moment the only way I can see around this is to either try and stop the scan or restart the server.  The later is not the ideal solution as I don’t want to have to restart systems that are in a production environment and I really don’t want to be restarting these systems every week.

I was wondering if anyone else out there was experiencing similar issues with the SEP 12.1.6 client?

This article is a work in progress as I want to find a permanent, non-disruptive solution.  If anyone has experienced something similar and has ideas for solutions I would love to hear from you.

peter@serverfixes.com

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